Welcome to the RAIDLOG Consulting Partner Program
We are thrilled to welcome you to the RAIDLOG Consulting Partner Program, a vibrant community of partners and influencers. Together, we share an ambitious goal: to aid our clients in running & rescuing one million projects with RAIDLOG.
RAIDLOG traces its roots back to a successful project management consultancy which forged partnerships with several industry-leading project management solution providers. Owing to this heritage, we understand the immense value that a robust partner ecosystem can bring to us and our clients. This insight fuels our enthusiasm for cultivating our own network, filled with exceptional partners like yourself.
As our mutual clients navigate the challenging macroeconomic landscape, you stand in a strong position to provide the vital products and services they require to prosper. We are excited and honored that RAIDLOG will play an integral part in this process.
This accompanying guide describes the resources at your disposal to effectively connect with our mutual clients and distinguish your business. It also clearly outlines the guidelines of our program.
Your role as consulting partners is vital. You serve as the critical catalysts of growth for both RAIDLOG and our mutual clients. I look forward to witnessing the incredible achievements we’ll accomplish together in this coming year and express my sincere gratitude for your valued partnership.
Sincerely,
Kim Essendrup CEO, RAIDLOG.com
About the Consulting Partner Program
When you join the Consulting Partner Program (the “Program”), you’re laying the foundation for a deeper relationship with our mutual clients and a new phase of growth for your organization. In addition to commission on deals you bring to RAIDLOG, the Program gives you access to exclusive benefits which help you sell and deliver additional high-value consulting services.
The Program will assist you by:
- Helping you offer an industry leading project management solution in RAIDLOG.com
- Providing training materials, allowing you to deliver RAIDLOG training to our mutual clients
- Providing a consulting framework for RAIDLOG, helping you deliver high-value consulting services to project delivery organizations
- Enhancing your marketing presence through our partner network and direct support of our marketing team
- Providing direct access to elevated RAIDLOG support and development teams
Program At-A-Glance
| Program Benefits | Partner Commitments |
| 30% revenue split on qualified license deals | Registration of the opportunity and active engagement to close |
| Opportunity to perform client onboarding (future) | Completion of technical onboarding and technical certification (when available) |
| Discounted RAIDLOGPM & Portfolio Leader Certification course materials | Registration of students on our website for certification testing
Passing of RAIDLOG instructor certification training |
| Access to RAIDLOG portfolio consulting materials, providing partners a tool for engaging with their clients to improve delivery | sd of RAIDLOG IP agreement: you can use this for licensed RAIDLOG clients only |
| Listed on RAIDLOG partner directory and receive support for marketing features, activities and events | Abiding by brand standards and active promotion of RAIDLOG |
| Assigned partner manager and receive elevated access to support and development | Helping ensure ongoing success of our mutual clients |
| Early access to new features, beta features and focus groups | Providing feedback on product and services to help RAIDLOG improve |
The Program is governed by the Master Partner Agreement entered into between a Partner and RAIDLOG. This Program Guide is incorporated by reference into the Master Partner Agreement, and may be altered, amended or otherwise changed by RAIDLOG in its sole discretion from time to time as set forth in the Master Partner Agreement.
Software Sales
Core to the Program is sales of RAIDLOG software subscriptions. RAIDLOG is a SaaS platform, so subscription sales is a primary revenue stream. Driving sales of software subscriptions is a primary expectation of Consulting Partners.
Commission
Partners will receive a 30% revenue share (“Commission”) on software subscription fees for Qualified Opportunities (as defined below). Commission is calculated based on the sales price of subscription fees. Commission is not payable for onboarding services or other professional services. Commission generally will not be paid on engineering fees, although this may be negotiated between RAIDLOG and a Partner on a case by case basis. . All amounts payable shall be exclusive of any Taxes. “Taxes” means any form of taxation of whatever nature and by whatever authority imposed, exclusive of any taxes based on the net income of RAIDLOG.
Commission is paid to a Partner when the client pays for the subscription. If the client cancels the subscription or otherwise does not pay, a Partner does not receive Commission.
Qualified Opportunities
“Qualified Opportunities” are sales for which:
- A Partner registers the deal prior to selling
- RAIDLOG approves the deal registration
- A Partner is actively engaged in driving the sale, as determined by RAIDLOG in its sole discretion
Deal approval by RAIDLOG has the following conditions and constraints:
Domain Based Ownership Model
RAIDLOG uses a domain (i.e., company website URL) ownership model to determine which Partner can sell to a given company. Each domain in our database represents a prospect or client company and can only be owned by one Partner or one RAIDLOG direct sales rep at any given time. The majority of the prospect domains in RAIDLOG’s database are unowned at any given time.
RAIDLOG reserves the right to keep key strategic domains or domains for which RAIDLOG may have a previous relationship for direct sales.
Deal Registration
Leads and domains are claimed through deal registration. All leads will be reviewed by RAIDLOG sales and approved or denied based on availability and the quality of a Partner’s client engagement. During the review process, if the domain is available, RAIDLOG will register the domain to a Partner and the deal will be created. If the domain is not available because a RAIDLOG direct sales rep owns the domain, a shared deal will be created as a Partner collaboration. Please note that rules around Commission eligibility are based on domain ownership and do not change with deal registration.
If a Partner fails to close business within 6 months (180 calendar days) of deal registration, registration for that domain is voided, unless otherwise determined by RAIDLOG in its sole discretion.
A Partner must be actively engaged throughout the sales process to qualify for Commission, as determined by RAIDLOG in its sole discretion.
Referral and Resale
At this time, the Program does not provide an avenue for resale of RAIDLOG subscriptions. All sales are considered referrals. This means that all sales of RAIDLOG software and services are transacted on a RAIDLOG contract between RAIDLOG and the client, directly.
As the Program develops and opportunities arise, RAIDLOG expects to develop a Partner resale program as well.
Selling with Other Partners
Our Partners are welcome to work together to close a sale and deliver software and services, but only one Partner can register a sale to receive Commission. In the event that two or more Partners are involved on the same sale, the Partner who registered the opportunity will receive Commission. Partners working together may make arrangements among themselves for a split of the revenue received by the Partner who registered the opportunity and receives Commission from RAIDLOG.
Renewals and Upselling
Partners may be eligible for Commission when selling additional software into an existing client (“Upselling”). Commission for qualified Upselling opportunities will be based on the contract value of additional software subscriptions sold.
Partners may be eligible for Commission for renewals of software subscriptions (“Renewals”). To qualify for Commission on Renewals, a Partner must have been actively engaged with the client during the initial term of the software subscription, driving adoption and business value from the software. Qualification for Commission on Renewals is made by RAIDLOG in its sole discretion.
Upselling and Renewals opportunities are not automatic, and must follow the same deal registration and qualification process as net-new sales, and are subject to approval by RAIDLOG in its sole discretion.
Partners may register a Upselling or Renewals opportunity if:
- The date is 30 days prior to ending of the first subscription term
- The domain for the Renewal is registered by the Partner
- The Partner has been actively engaged with the client during the initial contract term for Renewals, or to drive expansion for Upselling, as determined by RAIDLOG in its sole discreetion
Partners may not register an Upselling or Renewals opportunity if:
- The opportunity has been previously registered by another Partner or reserved by RAIDLOG for direct sales
- The client has specifically requested not to work with the Partner
Other Software Related Fees
The following fees and services may be charged to the client as part of a software sale, but generally do not qualify for Commission.
Onboarding Fees
Although we try to keep onboarding services and technical product training to a minimum, there is a small amount of setup and technical training needed to help ensure client success. These services may include:
- Administrative setup (loading users, setting up portfolios and other system configurations)
- Configuring integrations
- Technical training and enablement (live or self-service)
- Administrative training and enablement (live or self-service)
Unless otherwise agreed with a Partner, onboarding services will be delivered by RAIDLOG team members. In the future, Partner certification to perform onboarding may be made available.
Engineering Fees
RAIDLOG may negotiate client fees into the software sale contract to cover the cost of enhancing or extending the RAIDLOG software to meet a client’s needs. Unless otherwise agreed with a Partner at the time of deal registration, engineering fees are not subject to Partner Commission. These fees are designed to cover feature build which enable a Partner to attain software sales and a share of the resulting software revenue sale.
Training and PMO Consulting Services
We believe that success in project delivery requires not just a great RAIDLOG management tool, but knowledge and understanding of how to use RAIDLOG. To help our clients attain that knowledge and understanding, RAIDLOG offers PM Training and PMO Consulting Services for our Partners to deliver (as such terms are defined below).
These services also provide a way for Partners to engage at an even deeper level with our mutual clients, providing more value and achieving additional revenue.
Limits on Use
PM Training and PMO Consulting Services may be delivered by Partners only to clients that have active RAIDLOG software subscriptions for which the Partner is the registered domain owner. These services may not be offered publicly to users or organizations who do not have a RAIDLOG enterprise license.
RAIDLOG may engage the Partner to deliver PM Training and PMO Consulting Services for a domain that is directly owned by RAIDLOG. In these cases, the Partner is eligible for fees and commission for the training and consulting services described below, but not for Commission on software sales.
RAIDLOG PM Training
RAIDLOG Project Manager training (“PM Training”) is designed to give project leaders the knowledge and ability to effectively delivery their project using RAIDLOG. PM Training is different from technical enablement in that it focuses on the RAIDLOG project management methodology, rather than the product itself. See partner manager for details.
PM Training is designed with two key components:
- Course delivery
- Certification testing
Course Delivery
PM Training course delivery will be performed by eligible Partners directly to their clients. RAIDLOG will provide the Partner with PM Training course materials, which may include:
- Content outline, summary and learning objectives
- Student materials, which may include a workbook, handouts or slides
- Instructor materials, which may include a workbook, videos or slides
A Partner must be trained and certified in PM Training before they deliver PM Training to their clients. One instructor per Partner will have free access to the PM Training and certification program. Certification may need to be updated and training repeated if the PM Training changes and if the Partner has not delivered the PM Training within 12 consecutive months. Instructor certification will be scheduled with the RAIDLOG manager for the Partner.
PM Training course content may not be modified without prior approval by RAIDLOG, and remains the intellectual property of RAIDLOG; however ideas from Partners are welcome to create a stronger PM Training course, and can be sent to a Partner’s RAIDLOG manager by email.
Certification Testing
On completion of the PM Training, students may receive a certification from a Authorized Training Provider (“ATP”) by going to the RAIDLOG.com testing site and passing the RAIDLOG PM Training certification exam. Fees for the PM Training certification testing may be payable directly to RAIDLOG by the students, or may be purchased for resale by the Partner, at the Partner’s discretion.
When purchasing certification testing for students, the Partner will provide a roster of students, who will be setup in the testing system by RAIDLOG.
Fees
Fees for PM Training course delivery may be set by the Partner at the Partner’s discretion (subject to the following paragraph), and may be transacted directly between the Partner and the client. No portion of PM Training course delivery fees need be shared with RAIDLOG when transacted directly between the client and the Partner. If a Partner requests, PM Training course delivery fees can be passed-through the RAIDLOG software order form. Such passed-through PM Training course delivery fees but will incur a 5% administration fee, and will be payable to the Partner only if and when payment is received from the client.
The suggested sale price of the PM Training is $100 USD per student. The Partner may set their own price for this training, but it should not exceed $1,000 USD per student nor be below $100 USD without prior approval of a Partner’s RAIDLOG manager
The PM Training certification testing fee is $35 USD per student. This may be purchased by the Partner on behalf of the student, or purchased directly by the student, at the Partner’s discretion.
RAIDLOG PMO Consulting
While it is important to enable project managers on the RAIDLOG methodology, it can be even more important to enable their managers at the PMO or portfolio management level. Without this enablement, organizational leaders may not get the full value out of RAIDLOG’s ability to help manage the project portfolio. Effective RAIDLOG enablement can also help organizational management provide better mentorship and management of their project delivery teams.
Partners have the knowledge and experience, and are ideally positioned to provide this organizational enablement through PMO consulting services (“PMO Consulting Services”). As such, Partners are strongly encouraged to include PMO Consulting Services with the software sales and other RAIDLOG training.
To help Partners provide PMO Consulting Services, RAIDLOG will develop a standardized framework for such services. These materials will be made available to Partners for delivery to their RAIDLOG clients.
Fees
Fees for PMO Consulting Services may be set by a Partner at the Partner’s discretion, and should be transacted directly between a Partner and the client. Such fees do not need to be shared with RAIDLOG when transacted directly between the client and the Partner. If a Partner requests, PMO Consulting Services fees can be passed-through the RAIDLOG software order form. Such passed through PMO Consulting Services fees will incur a 5% administration fee, and will be payable to the Partner only if and when payment is received from the client.
There is no suggested sales price for the PMO Consulting Services.
This document last updated 28 July 2023